We try to make your earnings transparent, and that’s why in Toloka, submitted tasks can have 2 payment states:
- In review
-
Paid
Status: in review
This status refers to your compensation for tasks that have been completed but haven’t been reviewed yet.
The value you see is an approximation and might change after the review process is complete, based on bonuses, rejections, and more.
Status: paid
Money that was credited to your available balance. Read more about how you can receive your earnings through our payment systems.
Activity history
In your profile, you’ll find an 'Activity History' section on the left sidebar. Clicking on it, you will see all the activities performed on the Toloka platform.
Withdrawal statuses
When you request a withdrawal, you may see one of the following statuses:
Opened
- Your withdrawal request is currently being processed.
- Funds are usually credited to your account within a few days.
-
Please note that, according to our policy, the maximum processing time is up to 30 days.
Completed
- Your funds have been successfully transferred to your wallet.
Cancelled
- Your withdrawal request could not be completed.
- Please contact our Support Team through the chat window for further assistance.
FAQ
Can I cancel an open withdrawal?
Unfortunately, it is not possible to cancel a withdrawal request once it has been submitted, regardless of its status.
- If your request is marked as Opened, it is still being processed, and you will need to wait for the operation to be completed.
- If your request is marked as Completed, the transaction has already been finalized, and the funds have been successfully transferred to your specified wallet.
My withdrawal to PayPal was cancelled. Why?
You should have received an email notification from our payment provider, Tipalti, explaining why your withdrawal was canceled. Please check your inbox, including your spam or junk folder, for a message from Tipalti, as it typically contains the reason for the declined payout.
The most common reasons for rejection include:
- The provided wallet details are invalid
- The wallet is inactive
- Tipalti withdrawals are not supported in your country
We kindly ask you to review the information above and ensure that your details are accurate and up to date.
You can also check whether Tipalti withdrawals are supported in your country using the following link: Payment methods coverage - US & ROW – Tipalti