Tasks cannot be placed in Toloka if they:
- Advertise and promoting sites, goods or services, are advertising fraud, including buying reviews, click fraud, rating boosting, etc.
- Disclose personal information of the performer or third parties.
- May cause harm to the performer.
If you suspect that a task violates the rules of Toloka (for example, it contains child pornography or requires you to provide valid bank card details, etc.), please contact our Support Team and be sure to specify the name of the author and the title of the assignment.
I completed a task in Toloka and now my device has a virus!
According to the User Agreement, the Toloka platform does not guarantee that the Toloka website or the server that makes the Toloka website function, as well as URL links posted on the Toloka website, are free of viruses and/or other malicious components.
We do our best to ensure the safety of our users, but unfortunately, we cannot guarantee that all the links you click on during your tasks will not contain any malicious programs or elements.
The task contains sensitive and/or explicit content.
Each country has its own laws defining the concept of illegal content, which users should follow when completing tasks. Users' actions related to the evaluation of sensitive and explicit content using the Toloka site do not violate the law.
Following clause 9.3 User Agreement tasks may contain URL links to third-party sites belonging to third parties. If you believe that these materials may violate the laws of your country, you may refuse to perform this type of task.
If you feel that a document contained in a task violates our policies or the laws of your country, you can complain about the task. To do this, click on the "Feedback" section at the top right in the web version and select "Complain about violations". In the mobile version, click on the three dots in the top right corner and click on "Complaint".
How to turn down 18+ tasks:
On the Toloka website:
Please note that under the User Agreement terms, Toloka tasks may contain "sensitive or explicit" (including pornographic) content.If it's unacceptable to you, you can refuse to perform these tasks in the settings. To do this, go to "My profile", click "Edit" and clear the box next to "I agree to perform tasks that contain sensitive or explicit content".
In the IOS App:
Go to the "More" section, then to "Settings" and change the switch "Sensitive or explicit content".
In the Android App:
Go to "Settings" and change the switch "Sensitive or explicit content".
The author is requesting my location, do something about it!
It is normal to request the user's location when performing field tasks. This is necessary, for example, to check if the user is in the task area where he/she should be when sending responses, and that he/she has travelled the specified route. For example, if a task requires the user to walk down a street and see what billboards they will encounter.
In such tasks, you are permitted to access the location yourself (if you want).
If the user's location is requested not in the field tasks, which is also not a violation according to the User Agreement (p.2.3., 2.8., 2.9.), such tasks are created to improve the algorithms for determining the quality of the user's position.
If you do not want to confirm your location, we recommend choosing tasks that do not require it.
The author asks me to record a video, or audio, or send a photo.
Toloka allows tasks that require that a user should make some audio, videos or images using their camera. If you would like to reject such tasks for some reason you can just choose another task from the list of available ones.