My tasks differ in cost from my friend's.
As a matter of fact, the rate may differ. The final pay rate depends on Toloker's skills, region and task size. All this information you can see in the author's task card by clicking on question mark symbol below the task reward.
Why don't I see any tasks on UHRS?
The authors of tasks established stricter criteria for selecting annotators on the UHRS platform. If UHRS tasks have never been available to you or if they suddenly disappeared, this may be because:
1) Your account doesn't meet one or more criteria for a particular task or the UHRS platform in general. For example, your location and the number of confirmed languages in your profile matter.
Make sure that:
- The location in your profile matches your real location and the geolocation settings on your device. If the data is incorrect or there are differences, you may be banned from accessing the tasks.
- Don't use VPN, anonymizers, or any other services that change your location data.
- You have selected no more than 3 languages in your profile (unconfirmed languages are also taken into account).
2) The author restricted your access to tasks because you made a lot of mistakes. The author monitors every user's activity on the UHRS platform and can suspend your access to tasks if you make a lot of mistakes or don't follow instructions. Please note: if your access is restricted, you aren't notified about this in Toloka.
3) No more tasks are available. The number of tasks and UHRS projects available may change over time. If a particular task isn't on the list right now, it may appear later.
I was blocked on UHRS, why?
Unfortunately, the author of the project decided not to provide the reason for their decision. Вut you can choose other tasks available in Toloka and try your hand at them.
Can I change the Microsoft account linked to UHRS in Toloka?
No, it is not possible to change the Microsoft account linked to UHRS. This functionality is not supported on the UHRS side. Deleting the linked account and trying to add a new one will not work either.
Is it possible to revise the blocking on UHRS? I did everything correctly!
Unfortunately, there is no procedure for reviewing the blocking on the project.
I was blocked in Toloka. Will it affect UHRS?
If you are blocked in Toloka, you will also be blocked in UHRS. Even if your Toloka account is unblocked later, your UHRS account will stay blocked, and it cannot be unblocked.
How to view the amount earned while completing tasks?
You can see how much you've earned while completing tasks using Reports section in UHRS schedule Total Earnings.
"There are no hits available. It could be that all hits are leased out. Please try again later".
We are working on resolving this issue, but it may take some time. In this case, we suggest that you quit the task and select another available one. Rest assured that your skill level will not be affected and there will be no risk of being blocked.
"Unable to get hit packages" or "Unable to get a hit app code".
Such a problem is promptly solved on the UHRS side, please check the task later.
Blank screen instead of the task/non-working interface elements/errors in the task.
Sometimes this happens: users report similar issues from time to time. We always pass their feedback to the authors and follow each case closely.
While we are waiting for the resolution from the author, I can suggest a temporary solution. Try logging in to the account from a different browser or device. Clearing the browser cache might help as well.
If none of the tips work, you can proceed with other tasks.